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Customer Service


Customer Service

  • SHIPPING & DELIVERY

    All Shipments unless otherwise agreed, freight terms are FOB Shipper’s Dock. Title passes at the time the shipment is loaded at the shipper’s dock.
    All orders will be subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders are subject to additional freight charges.

    CONTROLLED SUBSTANCES & RX PRODUCTS: Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed healthcare professionals. If you are a new customer or have recently moved, please furnish us with a copy of your updated state registration. For controlled substances, furnish a copy of your DEA certificate verifying your shipping address. Class II drugs can only be ordered by mail. All Federal 222 Forms for Class II drugs must be mailed to:

    The Dental Guy 
    Attn: DDSS222 
    P.O. BOX 210046 
    San Francisco, CA 94121

  • PRIVACY & SECURITY

    You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify us of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.

    Please check our Privacy Policy page for more information.

  • RETURNS & REPLACEMENTS

    WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:

    • All returns must be accompanied by a copy of your invoice and a reason for the return.
    • Merchandise must be returned in its original container, unmarked, and properly packaged.
    • Returned products must have been purchased within the previous thirty (30) days. Any returns past two weeks (14) days are subject to a restocking fee.
    • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
    • Shipping charges will apply on all returns.

    Exceptions:
    The following special, customized, or government-regulated items are not returnable:
    Opened handpieces, small equipment, and custom-ordered equipment
    Special order items (products that we do not ordinarily stock)
    Personalized and imprinted items
    Opened computer hardware and software
    Controlled drugs
    Hazardous items
    Expired products
    Items that cannot be returned to the manufacturer

  • ORDERING

    GUARANTEED SATISFACTION If you have tried a product and it is defective or does not perform satisfactorily, we will provide credit, exchange or refund. It's your choice. To arrange for a return, simply call or e-mail our customer service department at 1-415-944-9489, or contact your field consultant.

    DDS Supply Guy and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between DDS Supply Guy and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with DDSSUPPLYGUY.com, and upon the Customer’s receipt of THE DENTAL GUY's invoice enclosed with items delivered to Customer, or upon Customer’s receipt of THE DENTAL GUY's credit memorandum or statement, whichever occurs first.

  • PAYMENT, PRICING & PROMOTIONS

    DDS SUPPLY GUY PRICE POLICY
    We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice.

    Choose Your Payment Method:

    Reduce the cost and administration of paying DDS Supply Guy—Pay electronically (ACH Debit) or set up AutoPay. Please call Customer Service for details. For your convenience, we provide several payment alternatives. Orders billed to your account may be paid by ACH Debit, Check by Phone, or Check. If you prefer, you may use your American Express, Visa, MasterCard, or Discover Card when placing your order. All sales are subject to our normal terms and conditions.

    All sales are subject to credit approval. Invoices are payable within agreed terms of sale.

    Open Accounts Receivable:
    All unpaid accounts receivable past due are subject to a 1.5% finance charge.

    Equipment:
    Equipment sale terms differ, and convenient financing or leasing is available to approved customers. Call 1-415-944-9489 for details.

    Points, Gifts, or Other Special Awards Program:
    The federal government imposes certain restrictions on, and requires public reporting of, transfers of value to a practitioner. Participating in a promotional discount program (e.g., points, discount redemptions or other special awards) is only permissible if your practice is neither enrolled in nor bills any federal health care program (e.g., Medicaid, Medicare, Tricare or Children's Health Insurance Program) for dental, oral surgery or pharmaceutical services. By participation in such discount program, you agree that to your knowledge, neither your practice nor any of your patients are enrolled in or reimbursed by federal programs for such services.

  • USE OF THIS WEB SITE

    Use of this Web site and access to the material it contains is subject to the following Legal Terms and Conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.

  • LEGAL TERM & CONDITIONS

    These Legal Terms and Conditions apply to the entire DDS SUPPLY GUY Web site and all portions of the site contained therein (excluding links to other Web sites as provided below), including, but not limited to, the DDS SUPPLY GUY, and THE DENTAL GUY portions of the company Web site. These Legal Terms and Conditions shall apply to any future portions of the DDS SUPPLY GUY Web site (excluding links to other Web sites as provided above) unless otherwise stated.

    NO UNLAWFUL OR PROHIBITED USE
    As a condition of your use of this Web site, you will not use the Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Web site in any manner that could damage, disable, overburden, or impair any DDS SUPPLY GUY server, or the network(s) connected to any DDS SUPPLY GUY server, or interfere with any other party's use and enjoyment of the Web site. You may not attempt to gain unauthorized access to any computer systems or networks connected to any DDS SUPPLY GUY server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Web site.
    TERMINATION
    DDS SUPPLY GUY shall have the right immediately to terminate this agreement with you and your use of the Web site if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which DDS SUPPLY GUY determines in its sole discretion to be unacceptable.